Learn how to onboard customers faster, better, and with higher success. Leading customer support and customer experience leaders share their hard-won onboarding strategies that have enabled them to retain customers and increase their customer's life-time value. On each episode, your host Jamie Cole (Chief of Staff, TaskRay) uncovers how leading companies in SaaS, telecommunications, finance, and beyond ensure the success of new customers. Jamie and guests discuss onboarding best practices, innovative strategies, and how to plan a career in customer onboarding. Subscribe today and learn how companies like Dominos, The YMCA, Calix Technologies, and others ensure success for their customers in their first 90-120 days every time. TaskRay, the customer onboarding company, is the maker of the top-rated enterprise customer onboarding solution on the Salesforce AppExchange. Since 2010, we’ve provided innovative solutions that help companies scale their onboarding and implementation processes, drive greater efficiencies, and create unmatched customer experiences—all within Salesforce. We’ve also built our business on the belief that providing world-class support to help our customers excel is just as important as our powerful, flexible, and simple-to-use tools.

Latest episodes of the podcast The Customer Onboarding Podcast

• The Neuroscience of Customer Onboarding with Donna Weber (Founder, Springboard Solutions)
• Onboarding as a Value Accelerant with Shannah Van Winkle (Principal, Van Winkle Consulting)
• Understanding the Time to Value Equation with John Drinane (Sales Enablement Manager, Revenue River)
• Revolutionizing your Company Through Customer Obsession with Eric Berridge
• Why You Should Hire Both Technically-focused and Relationship-focused Customer Success Managers with Shannah Van Winkle
• How to Establish Value Through Onboarding Success with Bernie Kassar (Chief Customer Officer, Xactly)
• Designing a human-centric onboarding process with Stephen Poppe (Sr. Manager of CS, LabelInsight)
• Why Product and Onboarding Teams Should Collaborate with Ashvin Vaidyanathan (CCO, Gainsight)
• Why 70% of Churn Occurs Because of the Customer's First 90 Days with Dan Steinman (Chief Evangelist, Gainsight)
• The State of Customer Onboarding with Blakely Graham (CEO, TaskRay)
• Coming Soon - The Customer Onboarding Podcast with Jamie Cole (Chief of Staff, TaskRay)